Contact Support
Need help with CosmoBot? Email Nyota Creative support and include your device model, iOS or Android version, app version, store account region, and a clear description of the issue.
[email protected]We review support messages as quickly as possible. Response times may vary during weekends, holidays, launch periods, or high-volume updates.
Common Help Topics
- Gameplay or progress issues: include screenshots, your level or mode, and the steps that caused the issue.
- Purchases and restoration: purchases are processed by Apple App Store or Google Play. Contact us with the product name and approximate purchase time, but do not send full payment card details.
- Crashes or performance: update CosmoBot, restart your device, check available storage, and include your app version when contacting support.
- Account access: include the email or player ID connected to your CosmoBot account, if account features are enabled.
- Privacy and deletion: privacy information is available in the Privacy Policy, and account/data deletion requests can be submitted at Delete Account.
Before You Contact Us
- Make sure you are using the latest version of CosmoBot available in Apple App Store or Google Play.
- Check your internet connection if the issue involves online features, purchases, cloud saves, events, leaderboards, or account access.
- Do not share passwords, full payment card numbers, or one-time verification codes with support.
- If you are reporting a child safety, security, abuse, or account access issue, write "Urgent" in the email subject.
Store and Platform Help
Refunds, payment methods, subscriptions, and store account issues may need to be handled directly through Apple App Store or Google Play support because those platforms process payments and store accounts.